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In his college days, Holmes spent a month with his only friend, Victor Trevor, at his father's estate in Norfolk. While there, Holmes amazed his host, Victor's father, who was a Justice of the Peace and a landowner besides. He had made his fortune in the goldfields in Australia. One of Holmes's deductions was that the elder Mr. Trevor was once connected with someone with the initials J. A. whom he wanted to forget. His host then passed out on the table. Holmes had touched a sore spot, and possibly did not believe the old man's explanation once he had come back to himself that J. A. had been an old lover.

Holmes perceived that he was making his host uncomfortable and decided to take his leave. The evening before he did this, another old man suddenly appeared at the house causing the elder Mr. Trevor to rush for a shot of brandy before greeting him. They had apparently been shipmates some 30 years earlier, and Mr. Trevor said something about finding him some work. Soon afterwards, Holmes and his friend found Mr. Trevor drunk.

Holmes spent the next seven weeks at his chemistry experiments, suddenly receiving a telegram from the younger Trevor begging him to come back to Norfolk. Once he got there, Victor told Holmes that his father was dying as a result of a stroke suffered after he received a letter. They found that he had died while Victor had been meeting Holmes at the station.

After Holmes had left the house seven weeks earlier, it seems that this old man who had come looking for work, and whose name was Hudson, proved to be as unruly an employee as could be imagined. He had demanded to be promoted from gardener to butler and had got what he wanted. He had taken unforgivable liberties which would normally have resulted in an employee's dismissal. He was often drunk. Victor could not stand him and would have beaten Hudson up if he had been younger. The other staff had complained about him. However, Victor's father always let him get away with any infamy. Suddenly, Hudson announced that he was leaving because he had tired of Norfolk, and he was going to Hampshire to see Beddoes, another old shipmate.

Now, Holmes's friend had become thin and careworn by the ordeal. He had thought that the trouble was over when Hudson had left, but then came the letter, from Fordingbridge in Hampshire. It read:

"The supply of game for London is going steadily up. Head-keeper Hudson, we believe, has been now told to receive all orders for fly-paper and for preservation of your hen pheasant's life."

It meant nothing to Victor, and it was quite a while before Holmes saw anything in it. He found the key. If one read every third word beginning with the first, there was an intelligible message: "The game is up. Hudson has told all. Fly for your life."

Holmes had deduced that the game was blackmail. Some guilty secret had been the power that Hudson had held over the elder Mr. Trevor. The old man's dying words to his doctor unlocked the secret. Some papers were found in Mr. Trevor's Japanese cabinet.

The document was a confession. The elder Mr. Trevor had once borne the name James Armitage (initials: J. A.) and had been a criminal having embezzled money from the bank where he worked and been caught. He was sentenced to Transportation.

Once on the ship, the Gloria Scott, bound for Australia from Falmouth, Armitage found out from a neighbouring prisoner that there was a conspiracy to take over the ship. The neighbour, Jack Prendergast, had financed the scheme out of the nearly £250,000 in unrecovered money from his crime. Many of the crew, even officers, were in his employ, and even the chaplain, who was not truly a clergyman at all. He, while pretending to minister to the prisoners, was actually furnishing them with pistols and other equipment to be used when the time was right. Armitage also drew his other neighbour, Evans, into the scheme.

As might be expected, all did not go as planned. The takeover was accomplished unexpectedly when the ship's doctor discovered a pistol while treating a prisoner. The prisoners then had to make their move right away or they would lose the element of surprise. In the ensuing mêlée, many men were killed, and there arose a dispute between Prendergast with his supporters and a group including Armitage over what to do with the few loyal crewmen still left alive. Armitage and others would not stand for coldblooded murder. They asked to be cast adrift in a small boat to make their way as they would.

Shortly after leaving in their small boat, the Gloria Scott blew up as the result of the violence spreading to where the gunpowder was kept. The men in the small boat, among whom was also Evans, hurried back to the site and rescued one survivor — Hudson.

The next day, as luck would have it, the men were rescued by another ship, the Hotspur, also bound for Australia. They passed themselves off as survivors from a passenger ship and once in Australia, headed for the goldfields. Armitage changed his name to Trevor, and Evans changed his name to Beddoes. Both later returned to England as rich men.

All had gone well until Hudson had suddenly shown up.

Since no scandal involving the Gloria Scott ever followed the odd message from Beddoes (Evans), and since neither Hudson nor Evans was ever heard from again, the Police believed Hudson had done away with Beddoes while Holmes believed that Evans had likely killed Hudson, believing that he had told all, when in fact he had not, and then fled with as much money as he could lay his hands on.

[edit] Commentary

The phrase "smoking gun" meaning undeniable guilt is often attributed to this short story. A passage in the text relates to the murder by an impostor posing as a chaplain aboard the prison ship Gloria Scott: "We rushed into the captain's cabin...there he lay...while the chaplain stood with a smoking pistol in his hand..." Although the word pistol is used, this reference is thought to be the origin of the popular expression. On the syndicated US television show Jeopardy!, the Final Jeopardy clue on November 19, 2007 contained a reference to this passage.

This Sherlock Holmes story has many parallels in its setting to The Boscombe Valley Mystery. In both stories, one of the main characters is a rich, kindhearted man with a hidden villainous past, who is blackmailed by someone whom he had spared during his criminal time, and forced to support them. The consequent behaviors of the corresponding men are dissimilar, however.

[edit] Discrepancy

The confession account contained a scribbled footnote from the elder Trevor that recorded the fatal note delivered to him. This contradicts the stated fact that Trevor never regained consciousness until the very end of his life, at which time he merely revealed where the confession lay.

According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.

In his college days, Holmes spent a month with his only friend, Victor Trevor, at his father's estate in Norfolk. While there, Holmes amazed his host, Victor's father, who was a Justice of the Peace and a landowner besides. He had made his fortune in the goldfields in Australia. One of Holmes's deductions was that the elder Mr. Trevor was once connected with someone with the initials J. A. whom he wanted to forget. His host then passed out on the table. Holmes had touched a sore spot, and possibly did not believe the old man's explanation once he had come back to himself that J. A. had been an old lover.

Holmes perceived that he was making his host uncomfortable and decided to take his leave. The evening before he did this, another old man suddenly appeared at the house causing the elder Mr. Trevor to rush for a shot of brandy before greeting him. They had apparently been shipmates some 30 years earlier, and Mr. Trevor said something about finding him some work. Soon afterwards, Holmes and his friend found Mr. Trevor drunk.

Holmes spent the next seven weeks at his chemistry experiments, suddenly receiving a telegram from the younger Trevor begging him to come back to Norfolk. Once he got there, Victor told Holmes that his father was dying as a result of a stroke suffered after he received a letter. They found that he had died while Victor had been meeting Holmes at the station.

After Holmes had left the house seven weeks earlier, it seems that this old man who had come looking for work, and whose name was Hudson, proved to be as unruly an employee as could be imagined. He had demanded to be promoted from gardener to butler and had got what he wanted. He had taken unforgivable liberties which would normally have resulted in an employee's dismissal. He was often drunk. Victor could not stand him and would have beaten Hudson up if he had been younger. The other staff had complained about him. However, Victor's father always let him get away with any infamy. Suddenly, Hudson announced that he was leaving because he had tired of Norfolk, and he was going to Hampshire to see Beddoes, another old shipmate.

Now, Holmes's friend had become thin and careworn by the ordeal. He had thought that the trouble was over when Hudson had left, but then came the letter, from Fordingbridge in Hampshire. It read:

"The supply of game for London is going steadily up. Head-keeper Hudson, we believe, has been now told to receive all orders for fly-paper and for preservation of your hen pheasant's life."

It meant nothing to Victor, and it was quite a while before Holmes saw anything in it. He found the key. If one read every third word beginning with the first, there was an intelligible message: "The game is up. Hudson has told all. Fly for your life."

Holmes had deduced that the game was blackmail. Some guilty secret had been the power that Hudson had held over the elder Mr. Trevor. The old man's dying words to his doctor unlocked the secret. Some papers were found in Mr. Trevor's Japanese cabinet.

The document was a confession. The elder Mr. Trevor had once borne the name James Armitage (initials: J. A.) and had been a criminal having embezzled money from the bank where he worked and been caught. He was sentenced to Transportation.

Once on the ship, the Gloria Scott, bound for Australia from Falmouth, Armitage found out from a neighbouring prisoner that there was a conspiracy to take over the ship. The neighbour, Jack Prendergast, had financed the scheme out of the nearly £250,000 in unrecovered money from his crime. Many of the crew, even officers, were in his employ, and even the chaplain, who was not truly a clergyman at all. He, while pretending to minister to the prisoners, was actually furnishing them with pistols and other equipment to be used when the time was right. Armitage also drew his other neighbour, Evans, into the scheme.

As might be expected, all did not go as planned. The takeover was accomplished unexpectedly when the ship's doctor discovered a pistol while treating a prisoner. The prisoners then had to make their move right away or they would lose the element of surprise. In the ensuing mêlée, many men were killed, and there arose a dispute between Prendergast with his supporters and a group including Armitage over what to do with the few loyal crewmen still left alive. Armitage and others would not stand for coldblooded murder. They asked to be cast adrift in a small boat to make their way as they would.

Shortly after leaving in their small boat, the Gloria Scott blew up as the result of the violence spreading to where the gunpowder was kept. The men in the small boat, among whom was also Evans, hurried back to the site and rescued one survivor — Hudson.

The next day, as luck would have it, the men were rescued by another ship, the Hotspur, also bound for Australia. They passed themselves off as survivors from a passenger ship and once in Australia, headed for the goldfields. Armitage changed his name to Trevor, and Evans changed his name to Beddoes. Both later returned to England as rich men.

All had gone well until Hudson had suddenly shown up.

Since no scandal involving the Gloria Scott ever followed the odd message from Beddoes (Evans), and since neither Hudson nor Evans was ever heard from again, the Police believed Hudson had done away with Beddoes while Holmes believed that Evans had likely killed Hudson, believing that he had told all, when in fact he had not, and then fled with as much money as he could lay his hands on.

[edit] Commentary

The phrase "smoking gun" meaning undeniable guilt is often attributed to this short story. A passage in the text relates to the murder by an impostor posing as a chaplain aboard the prison ship Gloria Scott: "We rushed into the captain's cabin...there he lay...while the chaplain stood with a smoking pistol in his hand..." Although the word pistol is used, this reference is thought to be the origin of the popular expression. On the syndicated US television show Jeopardy!, the Final Jeopardy clue on November 19, 2007 contained a reference to this passage.

This Sherlock Holmes story has many parallels in its setting to The Boscombe Valley Mystery. In both stories, one of the main characters is a rich, kindhearted man with a hidden villainous past, who is blackmailed by someone whom he had spared during his criminal time, and forced to support them. The consequent behaviors of the corresponding men are dissimilar, however.

[edit] Discrepancy

The confession account contained a scribbled footnote from the elder Trevor that recorded the fatal note delivered to him. This contradicts the stated fact that Trevor never regained consciousness until the very end of his life, at which time he merely revealed where the confession lay.

According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.

2

According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.

According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.

According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.

3.

According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.

According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.

According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.
According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.

4.

According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.
According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.
According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.

According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.
According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.
According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.

5.

According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.
According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.
According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.
According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.
According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.

6.
According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.
According to Trevor's confession the Gloria Scott left Falmouth "thirty years ago" and precisely in 1855, but that would set Holmes' enquiry in 1885 and not in his college years, like he told Watson. Since further in the story the elder Trevor writes also: "For more than twenty years we have led peaceful and useful lives", we can assume that the exact date is around 1875, that would fit Holmes's reference to his college years.



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SYSTEM IDENTIFIER 4082472
PROCESSOR Intel Pentium M
PROCESSOR SPEED 1.88 ghz
OPERATING SYSTEM 40GB
RAM 1GB
DVD 24X
I/O PORTS And/Or CARD READERS 3
VIDEO RAM 256 MB
FREE SHIPPING Yes
Payment and Shipping Information

The amount of tax and shipping added to your order depends on the product and ship method you choose. Once you're done shopping and have finished adding items to your cart, you will have an opportunity to select the ship method at the checkout screen.

Sales tax applied to those orders shipping to a Texas ship-to-address. We do not accept tax exempt certificates on our website. Slightly higher rates apply to orders shipping to Alaska and Hawaii. See the table below for Dell Financial Services (DFS) shipping cost.

Order Confirmation/Delivery Time

At Dell Financial Services (DFS), we know you want to receive your order as soon as possible, and we make every effort to speed things along. Your order will ship the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your dfsdirectsales.com account that contains:

  • Your order number
  • Your item description
  • The total order amount
  • An estimated shipping time
The date you receive your order will depend on when we obtain payment approval, order verification and the ship method you have chosen. However, heavy volume, inclement weather or factory delays may effect your delivery date.

Important Delivery Information: Customer signature required on all deliveries!

Order Payment Options

DFS accepts Visa, MasterCard, American Express and PayPal.


Important Payment Option Information: At this time, we are unable to accept Dell Preferred Account (DPA) or Dell Business Credit (DBC).

Order Shipping and Handling Options

DFS only ships to addresses in the 50 United States and District of Columbia. DFS does NOT ship to PO Boxes, APO/FPO, Freight Forwarders, Hotels or Internationally. This unit is for use in the United States only.

Continental US Shipping and Handling Estimates

Product Ground* 2nd Day* Next Day*
Notebooks $17.99 $39.99 $59.99
Desktops $21.99 $64.99 $74.99
Flat Panels $17.99 $39.99 $59.99
Printers $21.99 $64.99 $74.99
Docking Stations $9.99 $13.99 $17.99

Alaska and Hawaii Shipping and Handling Estimate

Product Ground* 2nd Day* Next Day*
Notebooks $49.99 $59.99
Desktops $79.99 $99.99
Flat Panels $49.99 $59.99
Docking Stations $19.99 $24.99
Printers $79.99 $99.99

* Continental US delivery times are ground shipping 3-5 days, 2nd Day is 2 days and Next Day is 1 day from the date of shipment.
* Ground shipping is not available to Alaska or Hawaii.
* Time estimates are based on business days only (Monday Friday) excluding state and federal holidays.

What's In The Box

When you purchase a refurbished Dell Laptop or Desktop from DFS Direct Sales each product is individually boxed and comes with the essential software and accessories listed below.

Corel® WordPerfect® 12 - No trial, absolutely FREE!! (1).
Corel® Quattro Pro® 12 - 60 day trial (1).
Corel® Presentation 12 - 60 day trial (1).
McAfee® SecurityCenterTM - 30 day trial (1).
NetZero® Internet Services Software - 90 day trial (1).

   Desktops with Operating System    Laptops with Operating System
  • Keyboard
  • Mouse
  • Power cord or AC adapter
  • Integrated network adapter
  • Video cable
  • An Operating system recovery / reinstallation disk (2)
  • Device drivers (3)
    (some drivers may still need updating from www.support.dell.com)
  • All Drive bays are filled
  • Power cord and AC adapter
  • Optical drives (i.e. CD-ROM. DVD, CDRW/DVD).  External optical drives may be included with systems that do not have internal drives ( example Latitude include models D400, D410, D420, D430 but limited to these)
  • Battery (screened for Dell recall)
  • An Operating system recovery / reinstallation disk (2)
  • Integrated network adapter
  • Device drivers (3)
    (some drivers may still need updating from www.support.dell.com)

   Desktops with NO Operating System    Laptops with NO Operating System
  • Keyboard
  • Mouse
  • Power cord or AC adapter
  • Integrated network adapter
  • Video cable
  • All Drive bays are filled
  • Power cord and AC adapter
  • Optical drives  (i.e. CD-ROM. DVD, CDRW/DVD).  External optical drives may be included with systems that do not have internal drives ( example Latitude models include D400, D410, D420, D430 but limited to these)
  • Battery (screened for Dell recall)

   Not Included With Desktop Purchase:    Not Included With Laptop Purchase:
  • Operation system recovery /reinstallation disk with units sold without an operation system
  • Monitor
  • Stand
  • Printer
  • Docking Station or Media Base
  • Codecs or DVD playback software for watching DVD movies (example: Intervideo, WinDVD)
  • Application or productivity software not listed above.(For example word processing, spreadsheets, graphics, Microsoft Office)
  • Paper manual or product setup guide-manual are not included . However, an Owner's Manual for the computer will be loaded as a PDF file on the hard drive. Manuals can also be found on Dell's support website (www.support.dell.com). Free of charge.
  • Operation system recovery / reinstallation disk with units sold without operation system
  • Carrying case, back pack or protective enclosure
  • CD-authoring software for creating Data DVDs (example: Sonic Record Now)
  • Codecs or DVD playback software for watching DVD movies (example: Intervideo, WinDVD)
  • Application or productivity software not listed above .(For example word processing, spreadsheets, graphics, Microsoft Office)
  • Paper manual or product setup guide-manual are not included . However, an Owner's Manual for the computer will be loaded as a PDF file on the hard drive. Manuals can also be found on Dell's support website (www.support.dell.com). Free of charge

(1) Featured trial software listed above is shipped on CD-ROM's and NOT preloaded onto the system's hard drive. Trial software registration requires an active internet connection and computer network component installation. You will have the option to purchase trial software at the end of the trial period directly from the manufacturer. Corel® WordPerfect® 12 is FREE without a trial period!! Trial software applies to systems purchased from www.DFSDirectSales.com only! For more detail on the software product and trial period click here.
(2) Only when an operating system is indicated on the system's description.
(3) System drivers included on all Latitude laptops and Optiplex desktops preloaded with Windows XP Pro+, Windows XP Home + and Windows Vista Business+. Dimension / XPS / Vostro Desktops, Inspiron / XPS / Vostro Laptops, Precision Workstations and systems sold without Windows XP Pro+, Windows XP Home+ or Window Vista Business+ may require drivers to be downloaded, free of charge, from www.support.dell.com.


We are pleased to announce the new Dell Video Support Center. This site has over 300 videos to help you out with software, hardware, RAID issues and lot's of how-to's! Please take some time to look at the videos to get a better understanding on your system. It will continue to grow each week. If your issue is not covered in the video, then please call Technical Support at 1-800-891-8595.
Frequently Asked Questions

Get answers to the most Frequently Asked Questions relating to DFS Direct Sales, and our Computer Products. If you don't see your question answered below, click here to contact DFS Direct Sales Customer Service.

FAQ's

About DFS Direct Sales
About the Products
Tax and Other Related Fees
Order Processing
Shipping
Payment
Warranty
Returns
Customer Service


About DFS Direct Sales [ top]
  1. Are Dell Financial Services LLC and DFS Direct Sales affiliated with Dell, Inc.?

    Dell Financial Services LLC (DFS) is a wholly owned subsidiary of Dell, Inc., the world's leading online computer systems company. Dell's global reach and market dominance allows DFS to directly integrate our services with the needs and demands of Dell customers the world over.
    www.dfsdirectsales.com is the largest source of refurbished, previously leased Dell computers and accessories.

  2. Do I have to register an account to place an order?

    Yes.

    You will need to create a user profile through the registration process to place an order. Credit card information will NOT be stored on your profile.
About the Products [ top]
  1. What does "refurbished" mean?

    Refurbished: These systems are tested to ensure quality workmanship standards remain excellent. Refurbished products are visually and diagnostically inspected to ensure these items function. Refurbished systems may have some observable cosmetic imperfections, but they will not affect the performance.

  2. What are "Dell Hot Deals"?

    These are products in our inventory which have been discounted significantly. Items chosen as "Dell Hot Deals" are at DFS sole discretion and limited to stock on hand. Rain checks are not available.

  3. What comes with each system?

    Please refer to our What's in the Box tab included on each product detail listing page for complete information on what is included with each system.

    We are pleased to announce the new Dell Video Support Center. This site has over 300 videos to help you out with software, hardware, RAID issues and lot's of how-to's! Please take some time to look at the videos to get a better understanding on your system. It will continue to grow each week. If your issue is not covered in the video, then please call Technical Support at 1-800-891-8595.

  4. Do manuals come with the computer?

    No.

    Manuals do not come in the box. Manuals can be found on Dell's support site www.support.dell.com.

  5. What disks or CDs come with DFS' systems?

    An operating system recovery/reinstallation disk (when operating system is indicated on the listing) will be included with the system. The recovery/reinstallation disk is not a Microsoft Retail Installation CD. An Owner's Manual for the system will be loaded as a .PDF file on the hard drive.

  6. Can I customize / upgrade the system I am interested in?

    To help keep our costs low, each system offered for sale is prepackaged and ready for shipment. We are not able to open the packaging to change systems configurations.

    For additional information on Dell accessories, please visit: http://accessories.us.dell.com/sna/DellPartsFamily.aspx?c=us&l=en&s=biz&cs=555

  7. The item I am looking at only says it has a DVD-ROM. Will I still be able to use regular CD's with it?

    Yes.

    However, our items that include a DVD-ROM drive or CDRW do not ship with software to play DVD movies or write to CDs.

  8. Does my system come with wireless capability?

    "YES" indicates that a wireless card is installed. Wireless details can be found on the configuration detail tab of each product listing.

    "NO" indicates that a wireless card IS NOT installed, however the ports are available to allow you to add wireless hardware.

  9. Does my purchase include software?*

    Yes, some trial software is included*.

    Every desktop and laptop purchased from www.dfsdirectsales.com is shipped with Corel® WordPerfect® 12, Corel® Quattro Pro® 12, Corel® PresentationsTM 12, McAfee® SecurityCenterTM and NetZero® Internet Services software.

    *The trial software listed above is shipped on CD-ROM’s and NOT preloaded onto the system’s hard drive. Trial software registration requires an active internet connection and computer network component installation. With the exception of Corel® WordPrefect® 12 all featured software have a trial period. Please click on the link below to learn more about the software product and trial period.

    Learn more about the software shipped with systems purchased from dfsdirecsales.com

    Other software packages may be available for purchase by clicking this link: http://accessories.us.dell.com/sna/DellPartsFamily.aspx?c=us&l=en&s=biz&cs=555

  10. Does an AC adapter come with the item I am viewing?

    Yes.

    An AC adapter ships with each laptop.

  11. Does a floppy drive come with each system shipped?

    No.

    Search for Dell spare parts at: http://accessories.us.dell.com/sna/genselector.aspx?c=us&cs=19&l=en&manufact=694&s=dhs&stype=2&~f=lg

  12. How often does DFS add product to the website?

    New inventory is added as it becomes available, typically several times each week.

  13. Can you upgrade the RAM, hard drive, video card before shipping?

    No.

    All products are preconfigured and can not be modified.

  14. Will the item I am currently viewing allow me to access the internet?

    If the item indicates "56K" in the product listing description the unit is capable of connecting to the internet through a phone line. Please contact your ISP (Internet Service Provider) to find out what their requirements are to ensure system compatibility.

  15. When it is indicated, which version of Window XP is installed?

    Windows XP Professional. Service Pack upgrades are available at no cost when downloaded from the Microsoft, Inc. website.

  16. What does "No O/S" or "No operating system" mean?

    The operating system is the basic software that is necessary for your computer to function and to run programs that are installed. Units that do not include an Operating system will require one for basic functionality.

    Anti-virus, Anti-spyware, Microsoft Office, Word, Excel, DVD decoder software and other applications are not included with the Operating System.

  17. Does DFS Export?

    No.

    DFS does not ship items purchased from DFSDirectSales.com outside of the 50 United States.
Tax and Other Related Fees [ top]
  1. Why is tax charged and how much tax will be assessed to my purchase?

    Dell Financial Services, L.P. is required to collect and remit sales tax on all orders shipping to a Texas address.

  2. Do you accept tax exemptions and if so, how do I place an order to receive my exemption?

    No.

    We do not accept tax exemptions on our website.
Order Processing [ top]
  1. How long will it be before I receive my order?

    Once we receive your order, it will typically take 2-3 days to process. Please make sure your billing and shipping information is accurate and matches your credit card. From time to time we may need to contact you for additional information if descrepencies are indentified.

  2. Why haven't I received an email concerning my order?

    We batch process orders. Orders are released every morning pending verification. It could be a day or two before you get a confirmation email regarding your order. In the event we need to contact you, please remove any SPAM blocker as this may delay your order.
Shipping [ top]
  1. When will my order ship?

    Orders placed by 2:00 PM CST on this website typically ship the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your www.dfsdirectsales.com account.

  2. Is there an option for same day shipping?

    At this time DFS does not offer same day shipping.

    In most instances, orders placed 2:00 PM CST on this website will ship the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your www.dfsdirectsales.com account.

  3. What does Next Day delivery and 2nd Day Delivery mean?

    Once your order has been placed with the carrier your unit will ship Next Day Air or 2nd Day Air rather than 5-7 day ground delivery. Note: air shipments are optional and cost extra.

    In most instances, orders placed by 2:00 PM CST on this website will be placed with the carrier the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your www.dfsdirectsales.com account.

  4. Are there any "ship to" address restrictions?

    DFS only ships to addresses in the 50 United States and District of Columbia. DFS does NOT ship to PO Boxes, APO/FPO, Freight Forwarders, Hotels or Internationally.

  5. Is a signature required on delivery of items?

    Yes.

    Customer signature is required on all deliveries!
Payment [ top]
  1. Can I use my Dell Preferred Account or Dell Dollars to purchase from this store?

    No.

    DFS Direct Sales is not set up to take the Dell Preferred Account or Dell Dollars. We take Visa, MasterCard, American Express and Paypal.

    You may use your DPA on www.delloutlet.com

  2. Can I finance a purchase from this store?

    We do not offer financing on DFS Direct Sales. We accept Visa, MasterCard, American Express and Paypal.

  3. What is the Dell Financial Services (DFS) authorization charge that I see appearing on my credit card?

    For your protection, we perform an authorization charge upon entry of the credit card information into our system. This is a temporarily authorization charge of $5.00 to verify the authenticity of the card number and expiration date, regardless of the address or card verification value check (CVV). Typically this charge is removed from the account within 1-3 business days. Final credit card verification is performed immediately after the $5.00 approved authorization. We will contact you if your card is rejected or declined.
Warranty [ top]
  1. Do these systems have warranty?

    All of our products include a standard 100 Day Limited Warranty. For complete details on our product warranty please see Limited Warranty
Returns [ top]
  1. What is the return policy?

    You may return the products purchased form DFS within thirty (30) days from the date of the DFS invoice and obtain a credit of the purchase price (excluding shipping and handling charges) to the credit card account used to purchase the products. To return products, you must call DFS at 800.891.8595 to receive a Return Material Authorization and instructions on returning the system back to DFS. For complete details on our return policy please see Terms & Conditions of Sale.

  2. Is there a restocking fee if I return the product?

    Yes, unless the product is defective (as reasonably determined by DFS at DFS' sole discretion) or the return is a direct result of a DFS error, DFS may charge a restocking fee up to 15% of the purchase price paid.
Customer Service [ top]
  1. I have received my computer and have an issue with the packaging / configuration / functionality. Who should I contact?

    Please call 800.891.8595 to report your issue to the DFS Direct Sales customer service team. Hours are M-F 9-6 CST.

  2. I have received my computer but have technical issues. Who should I contact?

    Please call 1-866-417-3355 and ask to speak to a technical support specialist. Hours are M-F 9-6 CST.





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